HRIS PTPN I Support

About HRIS PTPN I

HRIS PTPN I is an employee self-service application designed for PTPN I employees to facilitate attendance recording, leave requests, permit submissions, and access to employee-related information.

Contact Support

If you require assistance regarding the HRIS PTPN I application, please contact our support team through the following channels:

Email: hris@ptpn1.co.id
Phone / WhatsApp: +62 822 1646 2061

Service Hours

• Monday – Thursday: 08:00 – 17:00 WIB
• Friday: 08:00 – 15:00 WIB

Frequently Asked Questions (FAQ)

1. I forgot my password. What should I do?

On the login page, select the "Forgot Password" option. Follow the instructions provided, and a password reset link or instructions will be sent to your registered email address.

2. I am unable to record my attendance.

Please ensure that:

• Your device's location services (GPS) are enabled.
• You are within the designated attendance radius established by the company.
• Your internet connection is stable.

If the issue persists after verifying the above requirements, please contact the HRIS Support Team.

3. My personal profile information is incorrect.

If there are inaccuracies in your employee profile information, please coordinate with the Operational Human Resources and General Affairs Division (Divisi Operasional SDM dan GA) for data verification and correction.

4. Who can use this application?

HRIS PTPN I is intended exclusively for authorized employees of PTPN I.

Additional Information

For further assistance related to the use of the application, please contact the HRIS Support Team during operational hours.

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